Refund and cancellation policy

This policy applies to consulting and analytics services sold by Cloudsaasintegrators. It does not cover physical goods, software licences, or subscription SaaS products — we do not sell those on this site.

Eligibility

Refunds are assessed against the signed proposal or statement of work. If we cancel an engagement before substantive work begins, you receive a full refund of fees paid for that engagement. If you cancel, eligibility depends on work already completed and notice given.

Timeframe

Cancellation requests should be sent in writing (email is sufficient) at least five working days before a scheduled workshop or kickoff. Requests within that window may receive a partial refund as described below.

Full refunds

A full refund applies when: (1) we cancel before kickoff; (2) you cancel more than five working days before kickoff and no preparatory deliverables have been issued; or (3) we materially fail to deliver the agreed scope and cannot remediate within a reasonable time.

Partial refunds

If work has started — including discovery calls, draft catalogues, or environment access — we invoice or retain fees proportional to completed stages and refund the unused balance. Prep time already booked against your project is non-refundable once delivered to you in draft or final form.

Non-refundable items

• Completed workshops and facilitated sessions.
• Delivered reports, taxonomies, and audit findings.
• Third-party costs we prepaid on your written instruction (for example specialised tooling seats), unless the vendor refunds us.
• Deposits marked as non-refundable in the proposal once the reserved start date has passed.

Deposits

Some engagements require a deposit to reserve dates. Deposits are credited against the final invoice. If you no-show a booked workshop without notice, the deposit is forfeited.

Rescheduling

You may reschedule a workshop once without charge if you give at least five working days’ notice. Later changes may incur a rescheduling fee covering facilitator time already reserved.

Work already started

Instrumentation or reporting work that has begun is billed for hours or milestones completed. Unused future milestones may be cancelled with a refund of prepaid amounts for those milestones only.

Refund process and timing

Email hello@cloudsaasintegrators.digital with your organisation name, invoice number, and reason. We confirm eligibility within five working days. Approved refunds are returned by the original payment method within 14 working days of approval.

Contact

44 Newgate Street, Kalnakill, IV54 2WG, United Kingdom
+44 077 1566 1113